ElderCarelink, a division of QuinStreet Inc., is a provider referral service that is available to you at no cost—that's right, it's FREE. Our job is to do the research and the work for you so that you can focus on solving your eldercare needs. ElderCarelink is an internet-based referral service - free to consumers - that specializes in eldercare case matching for elders and their families. ElderCarelink assists families in finding a multitude of services, including assisted living, nursing homes, adult day care, private duty nursing, care management and homecare. With participating providers in all 50 states, ElderCarelink identifies qualified eldercare service providers and product suppliers who meet the specific needs for each family's individual situation.
ElderCarelink employs proprietary profiling technology and web-based marketing techniques, and is a leading provider of qualified lead generation services within the eldercare industry. ElderCarelink helps families identify the right type of care and services needed by an aging relative or friend, highlighting both medical and lifestyle needs, as well as budget and financing options.
After we determine the needs and preferences of the aging family member, they are uniquely matched with those participating providers in our network who can potentially meet their needs. The names of the matched providers are sent via e-mail to the requesting individual, while the requesting individual's name and profiling information are passed along to the matched provider(s). These providers are pre-approved through an authorization on the profile submission to contact the requesting individual regarding their inquiry and to pursue further discussions.
All of the participating providers in the ElderCarelink network must apply to participate and are screened prior to joining the ElderCarelink network. In addition, each provider must meet ElderCare link's participation standards and has contractually agreed to abide by the terms for inclusion in our network.
A History of Helping
ElderCarelink was founded by Robert Brooks and Kenneth Housman, who collectively have nearly 50 years experience in healthcare and technology. Prior to founding ElderCarelink, Mr. Brooks and Mr. Housman served as CEO and CFO, respectively, at Seniorlink, a national eldercare company that provides full-service care management solutions to families, employers, and insurers across the U.S.
Mr. Brooks and Mr. Housman also are former executives with Blue Cross Blue Shield of Massachusetts, one of the nation's largest health insurers and a leader in disease management and quality patient management. In addition, they have extensive healthcare technology experience as a result of their leadership positions in Physician Weblink and InfoMedtrics, companies focused on improving clinical care management through the collection and dissemination of healthcare information to patients, physicians and health plans.
ElderCarelink Program Overview
Simply put, ElderCarelink matches you up with pre-screened eldercare service providers based on some basic information that you make available to us. Your specific needs are gathered through an online survey (a "Needs Assessment"), which you complete and submit to us. The results from your Needs Assessment are then compared against the provider information in our proprietary database. We will identify the providers from our network in your particular geographic area which most closely meet the needs you have identified for us, and forward them the information that you provide to us.
Once you submit your Needs Assessment, sit back and let us do the work. Within hours you will receive an e-mail containing information about the providers that meet your specific needs. You can then expect to be contacted directly by these providers, who — based on your Needs Assessment — will be prepared to help you address your eldercare needs. If your particular situation is urgent, you also have the option of contacting these providers directly through the contact information that ElderCarelink will provide you.
All of our eldercare service providers are screened for participation in our program, so you can feel confident knowing that you are being referred only to pre-screened providers. Unlike many online referral programs, you are under NO OBLIGATION to buy anything, ever.
Senior and Eldercare Services Available to You
Caring for your elderly loved ones can involve a wide range of services. ElderCarelink can help you with all of them. Here's just a sampling of the services available through ElderCarelink:
Frequently Asked Questions About ElderCarelink
Am I obligated to buy anything?
No. Completing a Needs Assessment(i.e., an online survey of your specific needs) puts you under no obligation to purchase anything. The decision is entirely up to you as to whether you choose to engage any of our network service or product providers who respond to your Needs Assessment.
How are ElderCarelink's providers screened?
What if there are no participating providers who meet my needs in my geographic area?
If there are no providers in the ElderCarelink network that meet your requirements, we will promptly notify you. You will then have the option of either keeping your information in ElderCarelink's secure database or instructing us to permanently remove your information from our database. If you opt to have us maintain your information, we will notify you in the event that we expand the network at a later date to include providers that are right for your needs.
What if we're not satisfied with the service we receive from the provider?
All participating providers are independent and not owned or controlled by ElderCarelink. As such, customer satisfaction issues must be addressed with the individual provider or company to ensure you receive the appropriate level of attention and resolution to your issue. ElderCarelink requires that participating providers have a published policy regarding customer dispute resolution. If you are unsatisfied with the response from one of our participating providers, let us know. If a provider demonstrates a pattern of unresolved customer satisfaction problems, they can be terminated from participating in the ElderCarelink program.
If I don't pay for this service, who does?
ElderCarelink receives its fees from participating providers, allowing us to provide you with a high-quality matching service that is available at no cost to you.