ElderCarelink Program Overview

ElderCarelink is a provider referral service that's available to you at no cost—that's right, it's FREE. Our job is to do the research and the work for you so that you can focus on solving your eldercare needs.

Simply put, ElderCarelink matches you up with qualified eldercare service providers based on some basic information that you make available to us. Your specific needs are gathered through a brief online survey, which you complete and submit to us. The results from your Needs Assessment are then compared against the provider information in our proprietary database. We will identify the providers from our network in your particular geographic area which most closely meet the needs you have identified for us, and forward them the information that you provide to us.

Once you submit your Needs Assessment, sit back and let us do the work. Within hours you will receive an e-mail containing information about the providers that meet your specific needs. You can then expect to be contacted directly by these providers, who — based on your Needs Assessment — will be prepared to help you address your eldercare needs. If your particular situation is urgent, you also have the option of contacting these providers directly through the contact information that ElderCarelink will provide you.

All of our eldercare service providers are screened for participation in our program, so you can feel confident knowing that you are being referred only to qualified providers. And unlike many online referral programs, you are under NO OBLIGATION to buy anything, ever.

Senior and Eldercare Services Available to You

Caring for your elderly loved ones can involve a wide range of services. And ElderCarelink can help you with all of them. Here's just a sampling of the services available through ElderCarelink:

Adult Day Care
Assisted Living Facilities
Care Planning & Management
Companion Care
Durable Medical Equipment
Financial Planning
Hearing Aids

Home Health Aides
Home Health Care
Legal Assistance
Medication Management
Meal Preparation
Nursing Homes
Personal Emergency Response

Frequently Asked Questions About ElderCarelink

Am I obligated to buy anything?
No. Completing a Needs Assessment puts you under no obligation to purchase anything. The decision is entirely up to you as to whether you choose to engage any of our network service or product providers who respond to your request.

How are ElderCarelink's providers screened?
Each eldercare provider specialty has its own standards of certification within its particular industry. ElderCarelink requires all participating providers to represent to ElderCarelink that they are legally authorized to provide the services and/or products that they are selling to consumers. Further, each provider is at all times required to meet ElderCarelink's Provider Participation Standards and abide by ElderCarelink's Terms of Use.If ElderCarelink learns that a Provider has failed to continue to meet or abide by ElderCarelink's Provider Participation Standards or Terms of Use, the Provider will be disqualified from continued participation in the ElderCarelink program.

What if there are no participating providers who meet my needs in my geographic area?
If there are no providers in the ElderCarelink network that meet your requirements, we will promptly notify you. You will then have the option of either keeping your information in ElderCarelink's secure database or instructing us to permanently remove your information from our database. If you opt to have us maintain your information, we will notify you in the event that we expand the network at a later date to include providers that are right for your needs.

What if we're not satisfied with the service we receive from the provider?
All participating providers are independent and not owned or controlled by ElderCarelink. As such, customer satisfaction issues must be addressed with the individual provider or company to ensure you receive the appropriate level of attention and resolution to your issue. ElderCarelink requires that participating providers have a published policy regarding customer dispute resolution. If you are unsatisfied with the response from one of our participating providers, let us know. If a provider demonstrates a pattern of unresolved customer satisfaction problems, they can be terminated from participating in the ElderCarelink program.

If I don't pay for this service, who does?
ElderCarelink receives its fees from participating providers, allowing us to provide you with a high-quality matching service that is available at no cost to you.

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