Frequently Asked Questions About ElderCarelink
I obligated to buy anything?
No. Completing a Needs Assessment puts you under no obligation to purchase
anything. The decision is entirely up to you as to whether you choose to engage
any of our network service or product providers who respond to your request.
How are ElderCarelink's providers screened?
Each eldercare provider specialty has its own standards of certification within
its particular industry. ElderCarelink requires all participating
providers to represent to ElderCarelink that they are legally
authorized to provide the services and/or products that they are selling to
consumers. Further, each provider is at all times required to meet ElderCarelink's
Provider Participation Standards and abide by ElderCarelink's Terms of
Use.If ElderCarelink learns that
a Provider has failed to continue to meet or abide by ElderCarelink's
the Provider will be disqualified from continued participation in the ElderCarelink
What if there are no participating providers who meet my needs in my geographic
If there are no providers in the ElderCarelink network that meet your
requirements, we will promptly notify you. You will then have the option of
either keeping your information in ElderCarelink's secure database or
instructing us to permanently remove your information from our database. If you
opt to have us maintain your information, we will notify you in the event that
we expand the network at a later date to include providers that are right for
What if we're not satisfied with the service we receive from the provider?
All participating providers are independent and not owned or controlled by ElderCarelink.
As such, customer satisfaction issues must be addressed with the individual
provider or company to ensure you receive the appropriate level of attention
and resolution to your issue. ElderCarelink requires that
participating providers have a published policy regarding customer dispute
resolution. If you are unsatisfied with the response from one of our
participating providers, let us know. If a provider demonstrates a pattern of
unresolved customer satisfaction problems, they can be terminated from
participating in the ElderCarelink program.
If I don't pay for this service, who does?
ElderCarelink receives its fees from participating providers, allowing
us to provide you with a high-quality matching service that is available at no
cost to you.
Find Local Eldercare Providers and